Support

Email support@vitaloom.xyz and you will hear back from the person who makes Auralis.

From inside the app, Explore or Settings has a feedback button that opens an email with your app version, iOS version and device model already filled in, which makes problems much quicker to fix.

Purchases

• Restore a purchase: in the app, open Settings and tap Restore purchases. Use the same Apple Account you bought with.
• Cancel the monthly plan: iPhone Settings, tap your name, Subscriptions, Auralis, Cancel Subscription. Cancel at least 24 hours before it renews.
• Refunds: Apple handles App Store refunds at reportaproblem.apple.com. We cannot issue them ourselves, but if the app is not working for you, tell us and we will try to fix it.

Common problems

• No patterns: make the room darker, bring the flash closer (5 to 10 cm) and give it several minutes.
• Uneven flashing: turn the screen off and start again in a dark room. iOS reduces flash output in bright light and heat.
• Dimmer partway through: the phone is warm. Auralis lowers the light rather than letting it cut out. Let the phone cool down.

More in the FAQ. Before your first session, please read the safety notes.